Returns & Exchanges
We want you to breathe easy with your Molekule purchase, which is why we offer a 30-day satisfaction guarantee on all air purifiers. If you are not completely satisfied with your indoor air quality, you can return your device for a full refund within the trial period.
Initiate Your Request
Visit our online returns portal or contact our customer support team with your order number to start the return process.
Package Your Device
Carefully place the Molekule purifier in its original packaging, ensuring all power cables and manuals are included to avoid restocking fees.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box before dropping it off at an authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing